Muhammad Umer.CRM & Automation Expert

Qualifications

My Resume

Muhammad Umer Farooq | CRM & Automation Specialist

Professional Summary

GoHighLevel Team Lead & CRM Automation Architect with extensive production experience directing automation teams and engineering high-impact client systems. Proven track record auditing healthcare funnels, integrating Practice Hub EHR with automated SMS recall engines, rebuilding large-scale databases (tens of thousands of contacts), and deploying 24/7 AI-powered conversational bots and B2B outbound engines.

Experience

GoHighLevel Team Lead

Ignitto

January 2025 - Present

Leading a GoHighLevel automation engineering team, training builders into production-ready funnel, workflow, and integration architects. Spearheading complex client ecosystems including Practice Hub EHR integrations, large-scale database cleanups (tens of thousands of contacts), Instantly.ai cold email outbound systems, and AI-powered patient chatbots.

CRM & Workflow Automation Specialist

Independent Client Engagements

2023 - 2024

Designed and deployed full-scale GoHighLevel patient acquisition systems, multi-channel unified inboxes (WhatsApp Business + Email), and condition-specific automated nurture workflows for healthcare and wellness clinics across Ireland, Germany, and Australia.

BS in Information Technology

Bahria University

Class of 2024

Graduated with a strong foundation in database management, software architecture, RESTful API integrations, and systems engineering.

Skills & Toolkit

CRM & Funnel Platforms

GoHighLevel (GHL)Practice Hub EHRHubSpotFunnel CROMembership Portals

Workflow Automation & APIs

n8nZapierPabbly ConnectREST WebhooksMake (Integromat)

Outbound & Messaging

Instantly.aiWhatsApp Business APITwilio SMSMailgunB2B Outbound

AI & Modern Tools

OpenAI APICustom AI Chatbots (LinaBot)Fathom AISlack APIStripe API